Delete your Family InSync account

Delete your account in the app

1. 1
   Open Family InSync

   Sign in to the account you want to delete.

2. 2
   Go to Account

   Open your account settings and choose Delete account.

3. 3
   Review and confirm

   Follow the prompts to confirm permanent deletion. You may need to authenticate with Apple again.

What deletion includes

Deletion removes your authentication account and associated cloud information that CloudSafe Consulting Pty Ltd is not legally required to retain.

If you are part of a shared family space, information that other authorised household members have independent rights to may remain in that shared space. Your access and account identifier will be removed.

Information stored only on your device may need to be removed by clearing the app’s data or uninstalling the app. Protected backup copies may remain until they rotate out under applicable retention schedules.

If you cannot access the app

Email us from the address associated with your account where possible. We may ask you to verify account ownership and your authority over a shared family space. We will explain the next steps, any outstanding work and any information that must be retained under applicable requirements. Account removal and related file cleanup may complete separately; we do not promise that every deletion request will be completed within a fixed number of days.

Do not include medical records, photographs, documents or medication details in your email.