What to include
To help us understand the issue, please include:
- your device model and operating-system version;
- the Family InSync app version;
- a short description of what happened and what you expected; and
- any error message shown by the app.
Do not email passwords, verification codes, medication records, medical documents, health photos or other sensitive health information. Start with a short description of the issue. If more information is needed, we will explain the minimum required. Do not send sensitive documents unless a suitable transfer method has been specifically confirmed for your request.
Account and privacy requests
For access, correction, privacy or deletion requests, email support@familyinsync.au. Instructions for deleting an account are available on our Account Deletion page.
Medical and emergency support
Family InSync support cannot provide medical, veterinary or emergency advice. Contact an appropriate qualified professional for care advice. In an emergency in Australia, call Triple Zero (000).