Clear terms for using Family InSync.

What Family InSync provides

Family InSync is a family information and organisation tool. It lets users record and share medication schedules, dose history, health observations, action plans, medical-document details and first-aid inventory information within an authorised family space.

Not medical or emergency advice

Family InSync is not a healthcare provider, pharmacy, emergency service or substitute for professional judgement. It does not diagnose illness, prescribe treatment, or independently determine that a medicine or dose is suitable for a person or pet.

Only enter medication and action-plan instructions supplied or approved by an appropriate clinician, pharmacist, veterinarian or medicine label. Check the medicine, amount, person and timing independently before acting. Do not rely on the app or a notification as the sole reminder for essential care.

Seek appropriate professional advice when symptoms or treatment are concerning. In an emergency in Australia, call Triple Zero (000).

Your responsibilities

You are responsible for:

• providing accurate information and correcting it when needed;
• having authority or consent to enter information about another person;
• keeping your account and devices secure;
• granting household access only to appropriate people;
• reviewing provider-approved instructions and current medicine labels; and
• maintaining independent access to essential emergency information and care plans.

Accounts and household access

You must use your own supported identity-provider account. You must not attempt to access another household without permission or interfere with the service’s security. Household owners are responsible for managing member access. An adult who manages information for a child, teenager or pet is responsible for that profile and its sharing settings.

Acceptable use

Do not use Family InSync unlawfully, to harm another person, to upload malicious material, to infringe rights, to probe or bypass security, or to provide false or misleading information in a way that may create a risk of harm.

Availability and changes

We aim to provide a reliable service, but access may occasionally be interrupted for maintenance, security, provider outages or circumstances beyond our control. Features may change as the product develops. We will not describe planned features as available until they have been released.

Your content

You retain your rights in information you enter. You give CloudSafe Consulting Pty Ltd the limited permission necessary to store, process and transmit that information solely to operate, secure and support Family InSync, comply with law and enforce these Terms.

Intellectual property

Family InSync, its software, design, branding and original content are owned by or licensed to CloudSafe Consulting Pty Ltd. These Terms do not transfer those rights to you.

Account suspension and deletion

We may restrict access when reasonably necessary to protect users, investigate a security issue, comply with law or address a serious breach of these Terms. You may permanently delete your account using the process on our Account Deletion page.

Liability

Nothing in these Terms excludes rights or guarantees that cannot lawfully be excluded, including applicable rights under the Australian Consumer Law. To the extent permitted by law, CloudSafe Consulting Pty Ltd is not responsible for loss caused by inaccurate user-entered information, failure to follow professional advice, device or network failure, missed notifications, unauthorised account access, or use of Family InSync as a substitute for professional or emergency care.

Governing law

These Terms are governed by the laws applicable in New South Wales, Australia, unless another law must apply. Courts with jurisdiction in New South Wales may hear disputes relating to these Terms.

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